Some users are unable to access Studyo web applications

Resolved
Resolved
After 2 hours and 21 minutes

We've now resolved the incident. Thanks for your patience.

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Recovering
After 1 hour and 15 minutes

We believe that we have fixed the issue. If you are having problems accessing Studyo, please write to support@studyo.co

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Identified
After 1 hour and 3 minutes

TLS Certificates have been regenerated, and all services are back up. Testing the new certificates.

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Identified
After 49 minutes

We are regenerating all TLS certificates. A few minutes of global downtime is to be expected.

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Identified
After 36 minutes

We believe we have found a way to fix the problem, and are trying to figure out a way to apply the fix without causing global downtime.

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Identified
After 8 minutes

We have identified the source of the problem: the root SSL certificate of our provider, Letsencrypt, expired today and some older devices/browsers don't trust the new root certificate. We are researching ways to fix this.

https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/

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Investigating

We are investigating an issue that prevents some users to successfully access all Studyo web applications.

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Began at:

Affected components
  • Frontend Applications
    • Studyo Frontend
      • Studyo Web App
      • Studyo Insights
    • Today Frontend
      • Today Web App