Some users are unable to access Studyo web applications
We've now resolved the incident. Thanks for your patience.
We believe that we have fixed the issue. If you are having problems accessing Studyo, please write to support@studyo.co
TLS Certificates have been regenerated, and all services are back up. Testing the new certificates.
We are regenerating all TLS certificates. A few minutes of global downtime is to be expected.
We believe we have found a way to fix the problem, and are trying to figure out a way to apply the fix without causing global downtime.
We have identified the source of the problem: the root SSL certificate of our provider, Letsencrypt, expired today and some older devices/browsers don't trust the new root certificate. We are researching ways to fix this.
https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/
We are investigating an issue that prevents some users to successfully access all Studyo web applications.
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