Some users are unable to log into Studyo with their Google account

Resolved
Resolved
After 3 days, 2 hours, and 26 minutes

The problem has been fixed. All users should now be able to log into Studyo with their Google account. We apologize for the inconvenience, and thank you for your patience.


Le problème a été réglé. Tous les utilisateurs devraient maintenant être en mesure de se connecter à Studyo en utilisant leur compte Google. Nous sommes sincèrement désolés pour les inconvénients, et vous remercions pour votre patience.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 2 days, 3 hours, and 11 minutes

We now have a way to reproduce the problem, which will greatly improve our ability to troubleshoot it.


Nous avons maintenant une façon de reproduire le problème de notre côté, ce qui facilitera grandement le processus de déboguage.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 day, 14 hours, and 11 minutes

Some infrastructure components have been updated, which may have a positive impact on this issue. We will be monitoring closely the system logs and provide further updates very soon.


Certains composants de notre infrastructure ont été mis-à-jour, ce qui pourrait avoir un impact positif sur le problème de connexion. Nous surveillons de près la situation et fournirons plus de détails très bientôt.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 day, 6 hours, and 35 minutes

The tentative fix does not work. We have deployed more thorough logging in order to help us understand what leads to the problematic situation. Thank you for your patience.


La tentative de correctif s'avère infructueuse. Nous avons mis en place encore plus de logs pour nous aider à comprendre ce qui mène à la situation problématique. Merci pour votre patience.

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Identified
After 1 day, 5 hours, and 37 minutes

We have identified the source of the problem, and have deployed a tentative fix. We will be monitoring the situation and provide further updates soon.


Nous avons identifié la source du problème, et une tentative de correctif a été déployée. Nous surveillons de près la situation et fournirons plus de détails bientôt.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 1 day and 26 minutes

Our hypothesis was invalid. We are still actively investigating this issue.


Notre hypothèse s'est avérée invalide. Nous travaillons toujours activement à résoudre ce problème.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 7 hours and 29 minutes

We may have identified the source of the problem. We will be testing potential fixes tonight.


Nous avons peut-être identifié la source du problème. Nous testerons quelques hypothèses ce soir.

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Investigating

Some users are currently unable to log into Studyo using their Google account. We have not yet identified the source of the problem, but rest assured that we are actively looking into it. We will post details here as they become available. Thanks for your patience while we resolve this issue.


Certains utilisateurs sont présentement incapables de se connecter à Studyo en utilisant leur compte Google. Nous n'avons pas encore identifié la source du problème, mais sachez que nous y travaillons activement. Nous publierons plus de détails ici à mesure que notre investigation avancera. Merci de votre patience pendant que nous cherchons à corriger ce problème.

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Began at:

Affected components
  • Frontend Applications
    • Studyo Frontend
      • Studyo iOS App
      • Studyo Android App
      • Studyo Web App
      • Studyo Insights
    • Today Frontend
      • Today Web App